Privacy Policy

1. Who We Are

Sky Pro Claims ("we", "us", or "our") operates the website skyproclaims.com. We are a flight compensation claims service that helps passengers claim compensation for delayed, cancelled, or overbooked flights under applicable regulations including EU261/2004, UK261, and other applicable laws.

2. Information We Collect

We collect the following types of personal information:

• Full name and contact details (email, phone, address)
• Passport or government-issued ID details
• Flight booking information (booking reference, ticket numbers, flight dates)
• Bank account details for payment of compensation
• Signed Power of Attorney documents
• Google account information (if you sign in with Google)
• Usage data and cookies when browsing our website

3. How We Use Your Information

We use your personal information to:

• Process and manage your flight compensation claim
• Communicate with airlines, ADR bodies, courts, and regulators on your behalf
• Send you updates about your claim status
• Process payments and commission
• Comply with legal and regulatory obligations
• Improve our services

4. Legal Basis for Processing

We process your data based on: (a) your consent, (b) the performance of a contract to provide claims services, (c) compliance with legal obligations, and (d) our legitimate interests in operating our business.

5. Sharing Your Information

We may share your information with:

• Airlines and their legal representatives
• Alternative Dispute Resolution (ADR) bodies and courts
• Regulatory authorities (e.g., DOT, CAA)
• Legal partners and solicitors acting on your behalf
• Payment processors
• Technology service providers (under data processing agreements)

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to process your claim and for up to 7 years after closure for legal and accounting purposes.

7. Your Rights

Under GDPR and applicable privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@skyproclaims.com.

8. Cookies

We use cookies to improve your experience on our website. You can control cookie settings through your browser. Essential cookies required for the site to function cannot be disabled.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Contact Us

For any privacy-related questions or concerns, please contact us at: