How to Claim Compensation from British Airways — Complete Guide
how to claim compensation from british airways
British Airways is one of the UK’s most complained-about airlines for delay and cancellation handling. Under UK261 and EC261, BA passengers are entitled to up to £520 or €600 compensation. Here is exactly how to claim it.
Option 1: Claim Directly on BA’s Website
British Airways has a dedicated compensation claim form on their website. Go to ba.com, navigate to ‘Help’ and then ‘Delay and cancellation compensation’. You will need your booking reference, flight number, date of travel, and the reason given by BA for the disruption. BA’s form asks detailed questions — answer carefully and accurately.
Option 2: Use Sky Pro Claims
Submit your flight details to Sky Pro Claims and we handle the entire process. We write the legal claim letter, submit it to BA, chase for a response, and escalate to ADR or court if BA rejects. No upfront cost — we only charge if we win.
What Documents Do You Need?
You need:
• Your booking reference (PNR)
• Flight number (e.g. BA117)
• Date of travel
• Scheduled and actual arrival times
• Boarding passes or e-ticket confirmation
• Any correspondence from BA about the delay
• Bank details for payment
The more evidence you have, the harder it is for BA to reject.
Time Limits for BA Compensation Claims
Under UK261 (for UK-departing BA flights): 6 years in England and Wales, 5 years in Scotland. Under EC261 (for EU-departing BA flights): varies by country, typically 2–6 years. Claims from 2020 onwards are almost certainly still valid.